1: There is more than one person playing from my house. How can I make sure we aren't mistaken for multiple accounts?
As long as you never report losses to each other you will not be violating any rules. Users from the same household or sharing the same computer may NOT report losses to one another. Additionally, one player having more than one account on the same League is a multiple accounts violation and can result in all multiple accounts of that player being kicked off.
2: I can't seem to report my loss. Can I have someone else report it for me?
No! Doing so will flag your accounts as being at the same location. Also, sharing your password with someone else compromises the security of your account and is a violation of MyLeague policy. Instead, contact a member of the Admin staff for the League to request assistance in reporting the loss.
3: I stayed at another League member's house for one day last month while traveling, and now we get a security violation when we try to play each other. Why?
If you used his/her computer to report losses or access your League account, then the system assumes you live in the same household. Unfortunately, we have no way to over-ride this security protection. Please contact the Head Administrator of the League for further assistance.
4: How can I transfer my Gold, Platinum, or Diamond account if I was kicked off a League?
If you have been kicked from a League and you are having problems removing or transferring a premium membership, please use the 'Premium Support' link and we will be happy to assist you.
1: What is the difference between a regular League match and a formal challenge?
Challenges for regular League matches are issued in the lobby when you see someone there that you want to play a League match against. The Formal Challenge system is in place so that you can challenge someone using our website if you are having a hard time challenging a specific person in the lobby. Click here to read all about the Formal Challenge System.
2: Why am I not allowed to use the Formal Challenge System on my League?
Some Head Administrators choose not to use the Formal Challenge System on their League. Please discuss this matter with the Head Administrator for your League for a more detailed explanation.
1: Is it really free to be a member of a MyLeague?
Yes! Membership on MyLeague is free for anyone that wants to join. However, we do have optional premium memberships that give you additional features on your account. Visit http://www.myleague.com/premium/ for more information.
2: How do I know which League to join?
If you go to www.myleague.com and click on the 'Join a League' tab, you can browse the Leagues on our site by Service, and/or Game. Simply make your selections, and the Leagues matching the criteria will be listed at the bottom. When you find one you like, click on the Join Now button!
3: Do I need anything special to join MyLeague?
All you need is access to the Internet and a valid e-mail address!
4: Where do I play the games?
The games are played at different gaming services (such as Yahoo! Games, Pogo, Grab.com, etc.), depending on which League(s) you joined. Please contact the Admin staff for the specific League(s) you joined to inquire about which gaming service and lobby they use for League matches and tournaments.
1: What is the Hall of Fame?
The Hall of Fame lists the top players in various categories. Unlike the LeaderBoards, the Hall of Fame lists all-time records, which means that if you make it into the Hall of Fame and then leave the League, your username will stay in the Hall of Fame for as long as your record stands. If you were entered into the Hall of Fame and your name is no longer listed, please contact the Admin team.
2: How often is the Hall of Fame updated?
The Hall of Fame is updated once per day. It may take up to 24 hours to see your username listed if you have recently made it into the Hall of Fame.
3: How do I get into the Hall of Fame?
You don't have to do anything special to get into the Hall of Fame because it is completely automated. You will be placed in the Hall of Fame within 24 hours once you have broken a record previously held by another member in a particular category.
4: What happens to my entry in the Hall of Fame if I leave a League?
If you withdraw from a League or your account is deleted for inactivity while you are listed in the Hall of Fame, your record will remain until it is broken by another member. Please be advised you will not be able to continue building your original record if you rejoin.
5: Do I win anything for being in the Hall of Fame?
No - but you do get recognition, fame, and glory!
6: I have a suggestion for a Hall of Fame category. Where should I send it?
If you have a suggestion for a Hall of Fame category, please contact MyLeague.com at http://cgi.igl.net/cgi-bin/ladder/public_mail/member.cgi?subject=Suggestion with your suggestion.
1: What are LadderBux?
Please visit http://www.igl.net/bux/about.php to read all about our LadderBux program!
2: Where can I view the prizes available to redeem with my LadderBux?
Visit http://cgi.igl.net/cgi-bin/ladder/bux/center.cgi?do=browse&template=base to view the list of prizes currently available in the LadderBux Redemption Center. Check back frequently as the products are always changing!
3: Can I view what other members have redeemed with their LadderBux?
A list of recent LadderBux Redemptions can be found on the right-hand side of the Home tab.
4: Do I have to be a premium member to redeem my LadderBux for prizes?
No, but you do earn MORE LadderBux if you are a premium member. Additionally, you can redeem prizes more often if you are a premium member, depending on your premium membership level.
5: I ordered something from the LadderBux Redemption Center quite awhile ago and I still haven't received it. What can I do?
Send an e-mail to firstname.lastname@example.org for assistance with orders from the LadderBux Redemption Center.
1: What is a Head Admin?
A Head Admin is the person who owns and operates a particular MyLeague. They are responsible for the day-to-day operation of the League, and they might be called upon to help resolve disputes in chat or answer questions regarding rules, procedures, etc.
2: What is the difference between a Head Admin and an Admin?
A Head Admin is the owner of their MyLeague. The Head Admin has the final decision for the regular operations of the League. Because the Head Admin is the owner of the League, they are solely responsible for negotiations with other Leagues, managing the League, and managing Revenue Sharing funds. A regular Admin is someone that has been appointed by the Head Admin to assist with the operation of the League.
3: What do I do if I have a problem with an Admin?
If you have a problem with an Admin other than the Head Admin, you can contact the Head Admin to discuss the situation and help to resolve the problem. If you have a problem with the Head Admin, then your best recourse is to simply not participate in that particular League. MyLeagues are completely managed by the Head Admin, and MyLeague.com has no involvement in the day-to-day operations.
4: How can I become an Admin?
If you are interested in becoming an Admin on your League, then you will need to contact the Head Admin of the League to inquire about an Admin position.
1: How do I withdraw from a League?
To withdraw your account from a League, log into the MyAccount tab and the Withdraw option will be listed under My Options on the left-hand side. Please note the process is irreversible, so be SURE you want to withdraw before doing so. If you are a premium member, then you may be required to remove and/or transfer the premium membership to another League so that the premium membership is not lost.
2: I can't find my account on the League. What happened to it?
If you are unable to find your account on the League, then there are several possibilities of what could have happened. If you haven't played recently and you are not a premium member, then it is likely your account was purged for inactivity. Check with the Admin team of the League to see how inactivity is handled. Make sure you are searching on the right League! There are several Leagues for the same game, so make sure you are looking in the correct location. Many people get confused and look for their account on the wrong League. If you are still unable to find your account, please contact the Admin team on the League for further assistance.
3: Can I sign up again on the same League if my account was deleted or I withdrew?
In most cases, yes! However, the Head Admin has the final say.
4: Can I have more than one account?
You can have only one account per League per person, but you are allowed to join as many different Leagues as you would like. In other words, it is okay to have accounts on two different Leagues, but it is not okay to have more than one account on the same League.
5: Can my brother/friend/dog have an account on the League also?
This decision is up to the Head Admin of the League. However, there may be certain restrictions placed on you, such as being unable to report matches to members that reside in the same household.
6: I can't remember my password. How do I find it?
If you have forgotten your password, you can have it sent to the e-mail address associated with your account. To retrieve your password, visit the MyAccount tab and click on Lost Password in the sub-menu.
7: What happened to my winning streak?
If you do not play for a specific amount of time, then your winning or losing streak may be reset. The Head Admin of the League sets the specific amount of time, so please contact him/her with any further questions about streaks.
1: Does MyLeague.com offer online live support?
Yes - online live support is offered to our Diamond members as one of the many features of their premium membership. The guaranteed hours of operation are 9:00 AM to 5:00 PM Pacific Time, Monday through Friday. However, there may be an operator available at other times of the day as well. Visit http://www.igl.net/gold/index.php?page=diam to find out more about our Diamond membership!
1: Can I play the same person as much as I want?
This depends on the rules of the particular League you are playing on. Please contact your League's Admin Team for the answer to your question.
2: I need to post my win. Where do I do this?
You don't! On a MyLeague, only the loser reports the match. When that person reports their loss, your account will be credited with the win.
3: The person I was playing was cheating. What should I do?
It is very common for new users to think people they are playing against are cheating. This is because the skill level of the top players is often so high it can seem impossible to do some of the things they do. Almost all the time it turns out that the person who thought someone was cheating didn't know certain tricks or strategy that can really help you out. Rather than jump to the conclusion that they are cheating we recommend you simply ask them how they do so well. Most players are happy to give a few pointers. If you really feel someone is cheating, you should report it to the Admin team. They will be able to deal with the matter as they feel appropriate.
4: The person I was playing disconnected! What should I do?
Policies on this matter vary from League to League. If you are unsure about your League's policy, please contact your Admin team and ask them what to do.
5: How do I report a loss?
Click on the "Standings" tab on your League's navigation bar at the top of the page. The Report Loss link is located in the sub-menu. Just fill in the blanks and then click on the 'Submit' button. Once the confirmation message comes up, you know you have reported your loss successfully and you are ready to go play another match!
6: What should I do if someone does not report a match?
If your opponent does not report their loss to you, then you can use the Unreported Match form located on the 'Support' tab.
1: I am having problems accessing the gaming site or playing the games. What should I do?
We only provide technical support for our site. If you are having problems with your gaming service (ie. Yahoo!, Pogo, Grab), you should contact their Customer Service department directly to have your questions answered. We also recommend asking other League members for assistance. Most of the members are very happy to help other members when they are having technical problems.
2: I have a website. Can I include a link to MyLeague or Case's Ladder?
Yes, please do! You can find a full listing of linking images to use at http://www.myleague.com/siteinfo/ - click on the Link to Us section.
3: How can I work for Case's Ladder?
Visit http://www.igl.net/moreinfo/jobs.html to view our current job listings.
4: I want to run my own League. Where can I get the software?
5: Where do I send suggestions for the League?
You can submit any suggestions you have for the League to your Head Admin. Provided that your idea is compatible with our site, they are the ones who will decide whether or not to implement them. If your idea is not compatible with our site, they also have the ability to suggest your idea to us as a new feature.
6: Where can I send compliments about your service?
We would love to hear any positive feedback you have for us. Please send it to our Positive Feedback Mailbox at http://www.igl.net/ladder/positive.php Thanks! :)
1: What is the difference between an official Case's Ladder and a MyLeague?
Case's Ladders are managed and maintained by our staff. MyLeagues are powered by the Case's Ladder software, but are managed by private individuals.
2: What do I do if I'm having a problem with a Case's Ladder?
If you are having problems with your player account on a Case's Ladder, you can contact the LadderOp by clicking the "Contact Us" link under the "Support" heading on the left-side menu for that Ladder.
3: How can I sign up for a Case's Ladder?
Visit http://www.casesladder.com/ to go to the Case's Ladder main page. From there, you can view the list of available Ladders and join one that you like.
1: What is the penalty box?
Just like in the game of hockey, the penalty box is a way of taking someone out of the competition for violating the rules. During the period of time a player in the penalty box, that player cannot play in either regular or tournament play.
2: How do I get out of the penalty box?
Your account will automatically be removed and reactivated for you after your time in the penalty box is expired.
3: Why did my rank drop while I was in the penalty box?
You cannot report losses or gain wins while you are in the penalty box, but others are still active and playing. Every time someone moves above you in rank, your account will slide down one rung as always.
4: What does "in the penalty box for three days" mean?
It means that for three days from the time that the player was placed in the penalty box, that player cannot report losses nor can anyone report a loss to that player.
5: How do I appeal the decision to put my account in the penalty box?
Contact your Admin Team and explain to them why you feel your placement in the penalty box is not justified. The Head Admin of a League has final say on all penalty box decisions.
6: Can I register another account to play with while I'm in the penalty box?
You are allowed to have only one account on each League at any given time. If you are found to have multiple accounts, then you risk all accounts being removed.
1: Why does my rank drop even when I win?
How much or IF your rank rises or falls is mainly based on the rank of the opponents you beat as long as you are an active player. You move up half the distance between your rank and the person's you defeat, so the higher ranked your opponent is the further you will move up the Ladder if you win the match. In other words, you can have ten wins in a row, but if your opponents were all ranked close to or behind you your actual Ladder rank will not improve much. However, playing lower ranked opponents can increase other ratings such as the win percentage and skill rating, so there are still benefits to your overall status. Please note that the percentage of rank gain may vary from League-to-League so you may not move up half the distance when you beat someone ranked better than you. Please contact the Admin team for the League if you have any concerns regarding your rank.
1: I get a security error when trying to report a match. Why?
Our software will not allow you to post losses to yourself or to anyone who has used a Case's Ladder or MyLeague account on your computer. If this is detected and you get a "Security Error" message, you will have to contact your Admin Team for help.
2: I lost a match but I cannot find the member on the League. What should I do?
If you can't find your opponent listed on the League, try using the search utility located at the top of the League's page. Enter your opponent's username on the League, then choose "players" from the drop-down menu and click the "Go" button. You should always note the name of the person you are playing, so that you can make sure to report losses in a timely manner.
3: How can I find out if someone reported my win?
To see the matches that were posted you can view the "Daily Results" link on the Standings tab. You can use this utility to view the daily match results as well as the "Ladder News" for the past seven days. Premium members can view their match history on the "MyAccount" tab. To become a premium member, visit http://www.myleague.com/premium/
1: Why do I have to give my e-mail address?
E-mail is the only method of communication we have to get in touch with you. It is very important that you keep your e-mail address updated and accurate with us at all times.
2: Can I use a free e-mail service for my League account so I can keep my real e-mail address private?
Yes, but be sure that you are checking that e-mail account often. If someone accuses you of an unreported match or we need to get in touch with you, the e-mail will be sent to that address. There have also been quite a few incidents of free mail accounts being hacked lately. The number one mistake people make is to make their "password hint" too easy or a question that the answer to it IS that user's password. The bottom line is to be very careful when using free e-mail services, but that they are allowed.
3: I didn't receive my activation key. Why?
Contact your Admin Team, and explain that you have not received your activation key and they will help you activate your account. Sometime the reason you don't receive your activation key is because you entered your e-mail address incorrectly when you signed up, so verify that you entered the correct e-mail and include it in your mail to them.
4: Does my League name have to match the name I use to play the games?
Yes, on most Leagues. The decision rests with the Head Admin of the League whether or not to require this. However, even if it's not required, it can be useful to at least have a similar name, so that people don't get confused as to who you are.
5: I signed up on the League, but the name I used isn't available at the gaming service. What do I do?
You should create your account on the gaming service first, since name choices are so limited there. Once you have an account at the gaming site, you can edit your username on the League by going to the "MyAccount" tab and clicking on the "Edit Username" link listed under "My Options". Alternately, you can try to make your gaming site username as similar to your League username, provided that this does not break the rules of your League.
1: How do I join an existing team?
To join an existing team, the best procedure is to send an e-mail to the captain of the team. You can also check the League forums, as some Leagues allow teams to ask for members in their forums. Most teams have requirements and may ask you to play several games to observe your ability. If you aren't accepted onto a team, try others until you are accepted. If all else fails, you can start your own team.
2: Can I be on more than one team at once?
No, because each player can only belong to one team on the League at a time. If you are found on two teams you will be removed from both of them and the teams will be penalized. Captains should always check that new recruits are not members of other teams.
3: How can I add or remove team members?
Captains can access the "Add/Remove" tool, which is located in the "Resource" area of the left-hand menu of your Team Ladder's page. The players you want to add must already be registered on the Ladder. You can view a list of the eligible players by clicking the "Standings" link located under "The Ladder" heading on the left-hand menu of your Team Ladder's page.
4: How can I edit my team's information?
If you are the captain of a team, you may edit your team's information by clicking the "Team Editor" link under the "Team Functions" heading on the left-hand menu of your Ladder's page.
5: How can I start my own team?
To start your own team, click the "Signup Team" link under the "Team Functions" heading.
1: What is a tournament?
A tournament is a short-term competition with a scheduled beginning and a specific end. Players may register to play in a tournament on any League for which they are registered. When the tournament begins, each player is paired up with an opponent (or more than one opponent, depending on the format of the tournament.) Tournaments can be for "LadderStats," in which case the results are reported to the Ladder on which the tournament was played.
2: How can I find out what tournaments are available on the League?
For a complete list of tournaments for your Ladder or League, visit the Tournament Calendar located on the "Tournaments" tab. You can access the page for a specific tournament by clicking on the jump number. Once you have selected the tournament you would like to join, the information for that tournament will be listed under the 'Tournament Info' heading.
3: How do I register for a team tournament?
A team tournament is any tournament in which there is more than one person on each team in a match. The captain of the team (the first person registering) has to create and name the team. The captain will then create a team password that the other team members can use to join the correct team when registering for the tournament. When you click the 'Register' link on a tournament page, detailed instructions will show up on the page to clarify any further questions you may have.
4: How do I register for a one-vs-one tournament?
To register for a one-vs-one tournament, click on the "Tournaments" tab and go to the Tournament Calendar section. You can access the page for a specific tournament by clicking on the jump number. On a tournament's main page, click the 'Register' link and fill out the form to register for the tournament. All tournaments are listed in Eastern U.S. Time. Check-in for the tournament will open approximately 30 minutes prior to the start time. If you have registered for the tournament prior to check-in being opened you will have to return to the tournament page to check-in.
5: How are tournament matches reported?
The loser (or losing team) reports a tournament loss by clicking the 'Report' link on a tournament page and then filling out the form on the page. If a tournament is 'LadderStats,' matches will be automatically reported to the Ladder on which the tournament was held after the tournament is completed.
6: What time should I show up to play in a tournament?
You should arrive at least 15 minutes early to be sure that you are signed up, checked-in and ready to play.
7: How do I know where the tournament is being played?
On a tournament page you will see all of the pertinent information listed under the 'Tournament Info' heading, including the location of the tournament. If you have any additional questions or problems on the location, you should contact the Tournament Director for help.
8: What is a Ladder Stats tournament?
If a tournament is listed as a 'LadderStats' tourney, as most are, it indicates that the results from the matches played in that tournament are automatically posted to the Ladder at the end of the tournament, so do not attempt to report the loss yourself manually to the Ladder.
9: What is a double elimination tournament?
Click here to find out everything there is to know about double elimination tournaments.
10: What is a Swiss tournament?
Click here to find out everything there is to know about Swiss System tournaments.
11: How do I know what time the tournament will start in my time zone?
All tournament times are listed in Eastern Time. To find out what time it is now in Eastern Time, look at the Tournament Time listing, located just above the "Play Now" button on your League's page.
12: Is there an easy way to figure out how many LadderBux I could win in a tournament?
A LadderBux Calculator is located on the "Prizes" link on each tournament page. The LadderBux calculator can be used to calculate how many LadderBux the the top finishers would win in a particular tournament.
13: The tournament I was playing in was canceled. How can I get my LadderBux back?
The LadderBux entry fee isn't withdrawn from your account until the tournament has been completed and closed by the Tournament Director, so this should not be a problem.
14: I had a problem with my opponent during a tournament match. Who should I contact?
Always contact the hosting Tournament Director if you encounter a problem in a tournament.
15: What do I do if the standings bracket doesn't load?
If the standings bracket doesn't load, try reloading or refreshing the page. If that doesn't work, try closing your browser and loading the tournament page again. If you're still experiencing the problem after that, then try clearing your cache or cleaning out your temporary Internet Files. If none of the above solutions takes care of your problem, then ask the Tournament Director to let you know who your opponent is.
16: I am having problems reporting a tournament loss. What should I do?
If you are having a problem reporting a tournament loss, ask the Tournament Director to report the match for you.
1: What is a tournament director?
Tournament Directors (TDs) are volunteers who actually create and administer tournaments. TDs are provided with a given set of tournament system utilities that allow them to perform their duties. TDs work closely with the Head TDs on their League so that they are aware of the overall tournament setup and specific tournament rules on that Ladder. The TDs responsibilities include scheduling tournaments, administering tournaments to ensure that they run smoothly and finish in a timely manner, and settling any match disputes that occur during tournaments.
2: Do tournament directors get paid for hosting tournaments?
Tournament Directors are volunteers who donate their time to the League, managing tournaments in order to make things more fun for everyone participating. They are not paid any money for their time, so it is important to remember that and show them the respect and appreciation they are due for all of their time and effort! In an attempt to show our gratitude to the TDs for all of their hard work, we do reward them with LadderBux for hosting tournaments.
3: What is a Head TD?
Head TDs are the second level tier in our Tournament program. Overall, they act as the general tournament system coordinator on their Ladder. The Head TDs are responsible for keeping the TDs on their team organized and united towards the end goal of all TDs: keeping the Ladder and Tournaments fun and fair for everyone participating. Their duties mainly consist of coordinating the Tournament Directors on their League so that the tournament schedule runs smoothly and keeps the players' options open for plenty of tournament competition.
4: What is a TD Manager?
TD Manager is a position for Official Case's Ladders. There is no equivalent for MyLeagues, because the Head Admin has all of the necessary TD Manager powers on their Head TD account.
5: I applied to become a TD and was told I am on the waiting list. What does that mean?
Unfortunately, there is a waiting list to become a Tournament Director on most Leagues. If you want more details about how long you will be on the waiting list, you should contact your Admin team.
6: How can I become a tournament director?
If you are interested in becoming a Tournament Director please select the 'Directors' link located under the 'Tournament' heading on your League's left-hand menu. At the top of the Tournament Director list is the link to apply to be a Tournament Director.