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MyLeague Plus Uptime Guarantee

Uptime Guarantee Scope

The MyLeague Plus Uptime Guarantee is to limit Customer's League unavailability to less than one consecutive hour in any calendar month.

Scheduled Maintenance

Scheduled Maintenance shall mean both:

  • any maintenance in the MyLeague Plus data center at which Customer's League Server is located
    • of which Customer is notified 48 hours in advance, and
    • that is performed during a standard maintenance window on Tuesdays and Thursdays from 3 AM to 6 AM local time of the MyLeague Plus data center at which Customer's League Server is located and
  • any maintenance of Customer's League Server
    • of which Customer is notified 48 hours in advance, and
    • that is performed during a standard maintenance window Monday through Thursday 2 AM to 6 AM Eastern Time.

Notice of Scheduled Maintenance will be provided on the Customer's MyLeague Admin center via Updates, which appear automatically when logging in.

Uptime Guarantee Process

If MyLeague Plus determines in its reasonable commercial judgment that the League is unavailable due to a Server problem caused solely by the items of the service managed exclusively by MyLeague Plus, that outage will be used to calculate League unavailability for the remedies provided below.

A League shall be deemed to be unavailable if the server is not responding to HTTP requests, Admin login requests, or Tournament Director login requests issued by MyLeague Plus monitoring software.

MyLeague Plus records and data shall be the basis for all service availability calculations and determinations. Scheduled maintenance shall not be deemed to be Server unavailability.

Unavailability of Customer's League due to Customer's web content or application programming, acts of Customer or its agents (i.e. Admins/TDs), network unavailability outside of the MyLeague Plus Network or events of force majeure shall not be deemed League unavailability for the purpose of this Commitment.

Uptime Guarantee Remedy

If MyLeague Plus determines in its reasonable commercial judgment that Customer's League was unavailable for one or more (but fewer than four) consecutive hours during a 24 hour period, MyLeague Plus will credit Customer's account for one hour of service for each hour of consecutive downtime for that League.

Or if MyLeague Plus so determines that the League was unavailable for four (4) or more consecutive hours during a 24 hour period, MyLeague Plus will credit Customer's account for one day's service for that server.

Credits will not apply to charges for services other than the Monthly Fee for the MyLeague Plus server for which this Commitment was not met. Customers with multiple Leagues will not receive credits for unaffected Leagues.

Credits will only be issued as an extension to the length of MyLeague Plus service and are not transferable, bankable, or stackable (two four (4) hour downtime events in one calendar day shall receive a maximum credit of one day).

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