Are you people completely rude, or what???

In a message dated 8/25/2008 3:07:25 A.M. Eastern Daylight Time, ladder@igl.net writes:
You are being sent this automated E-mail to let you know that your support
issue is still in our , and being looked into by one of our supervisory
support staff personel. Please do not mail us repeatedly about the same
issue as that will only slow down our response time and limit the time we have
available for completing the more extensive investigations such as yours.

Platinum and Diamond members receive faster technical support. If you feel
like you can't wait please consider joining one of these programs. You will
get a faster response from us in exchange for helping to support the site.
You can get information on these programs at http://www.igl.net/gold/

Again, we thank you for your patience,
Case's Ladder Staff

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Below is a copy of the original message sent to Case's Ladder support.
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Ladder username: blackjackboy80

LadderBux Transfer Request: (sscrabble)

Tourney #: 557130
Overall Reason: MultiDay placement awards

Player: AaronTheMan Amount: 2000 Reason: 2nd place in MultiDay
Player: toeswest Amount: 1000 Reason: 3rd place in MultiDay

Total to be transferred: 3000

Excuse me?????????? I did not mail repeatedly. I put in a ticket ONE TIME and have not inquired as to its status once since that time. In addition, I am a Platinum member .. so obviously helping support the site is not getting me faster response .. since you can't even figure out that I'm a Platinum member. You guys really need to get your act together.