XP INSTRUCTIONS....
In order to play the games you must be using a recent version of Internet Explorer. You can verify that here: http://www.microsoft.com/windows/ie/default.mspx
We find that Internet Explorer 6 is the best option. MSN explorer also works at a pinch. NO OTHER BROWSERS DO.
If you are having problems seeing the yellow activeX bar, or installing the activeX, it is possible that you need to adjust your IE security settings. To check this, in Internet Explorer, click on Tools, and then Internet Options. Click on the "Security" tab in the Internet Options Window, and then click on the "Custome Level" button to verify or change your settings.
- Scroll down to the "ActiveX controls and plug-ins" section. - Scroll to the "Run ActiveX controls and plug-ins" section, and select "Enable" from the available options. - Scroll to "Script ActiveX controls marked safe for scripting", and select "Enable".
You must also have Java enabled in IE for this game to work. You will find that setting in the same list. Verify that your Java permissions are not set to "disable".
Once you have confirmed that you are using the correct settings restart your computer, and you should be able to play the game.
....Security Certificate....
In your upper browser tool bar, choose Tools, Internet Options, then click the Security tab. Click the button that says Custom Level, Scroll to Don't prompt for client certificate selection .... then click the Enable. Click Apply, Ok, then close all windows.
VISTA INSTRUCTIONS....
You need to follow these directions with Vista in order to get into CLO.
First make sure you have enabled all your active x files. Next follow these specific directions for Vista, and then let me know if you still cannot get in.
YOU SHOULD not turn off the account as administrator. Here are the instructions:
Start --> Control Panel --> User Accounts --> Turn User Account Control (UAC) on or off
From there the user should uncheck the option to "Use User Account Control (UAC) to help protect your computer".
If you continue to have problems, then I would recommend you check your firewall and/or anti-virus settings and their active x settings because I doubt it's Vista