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  • my membership!!!!!! View
      by bearhoodar1 on December 30, 2015 at 13:50:33 PST

    I can't believe this l;adder...I did not request a downgrade in my membership but they downgraded me..now If I want a plat membership I have start all over...This was their screwup not mine. The fee was charged to my acct and paid...then without a request from me it was refunded. -And I am now a gold member..well...if that is how they play, they do not need my $80. + dollars a year and I don't need to play in case anymore!! After 15+years GOOD BYE CASE!!

    • Re: my membership!!!!!! View
        by Rhonda on January 2, 2016 at 21:14:38 PST

      I've sent you an email regarding the Platinum membership. If you have any questions or need further assistance, please use the support links and we will be happy to help you. You may also contact our billing department toll free at 1-855-797-1638, Mon-Fri 8am to 5pm Pacific time for assistance.

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